Terms & Conditions

Shipping

  • As we are a small boutique brand we don't dispatch orders everyday, generally your order will be shipped in 2-3 days via Australia Post
  • If you need your order by a set date please get in touch via email or leave a note at checkout and we will do our best to accomodate your needs
  • We have a $10.00 flat rate for domestic shipping
  • International shipping varies depending on your location 
  • We use Australia Post for all of our postage
  • Once an item has been dispatched we will notify you via email with your tracking information.
  • Australia delivery times should be within 7 working days from dispatch of your order (Depending on your location)
  • International delivery times will vary depending on your location (Usually within 7 working days)
  • If your parcel has not been received within this time frame please email us on the below so that we may resolve the issue- hello@stormboylabel.com
  • Please be mindful that you are responsible for tracking your own parcel, failure to collect your parcel from your local post outlet will result in your parcel being returned to us, upon which you will need to cover the costs of re-postage of your Parcel.

International Shipping

  • You are responsible for any additional local customs and duties on your order.
  • We are required by law to disclose the full value of the package contents and cannot alter this value.
  • If an order is refused by your country by no fault of our own, you are responsible for all shipping expenses and any additional costs incurred.
  • You are responsible for tracking your own parcel, failure to collect your parcel from the designated outlet may result in your parcel being returned to us here in Australia upon which you will need to cover the costs of re-postage of your order.

*PLEASE NOTE THAT AT PERIODS WHEN WE EXPERIENCE AN INCREASE OF ORDERS (E.G CHRISTMAS OR DURING A SALE PERIOD) DISPATCH TIMES MAY BE LONGER THAN USUAL AND WE THANK YOU IN ADVANCE FOR YOUR PATIENCE

Returns

  • As we are a small boutique we unfortunately are unable to offer returns on items, however If you wish to exchange your purchase for another item we will issue you with a online credit note (sorry no cash refunds) once the item is received back to us and checked to insure it is in a resalable condition
  • All exchange items must be in a good / resalable condition
  • All exchanges must be made within 14 days from receipt of goods
  • Exchanges will not be accepted without prior contact and confirmation from us
  • If you would like to make a exchange please contact hello@stormboylabel.com
  • All purchases remain your property until received back to us which is why we suggest using registered post when posting a item back

Faulty Items

All our pieces here at Storm Boy Label are checked thoroughly before dispatch to insure they are of top quality, remembering that as all of our pieces are hand made slight flaws and imperfections can occur as is the rustic charm of the design.
As all of our Gold and Rose Gold pieces are Plated Sterling Silver (unless listed otherwise) it is your responsibility to insure that these items don't tarnish or fade. Exposure to chemicals, perfumes & water (fresh & salt) will shorten the life span of the plating.

If you feel you have received a faulty item please email us on
hello@stormboylabel.com
Insuring to include the following-

  • Full Name
  • Phone Number
  • Order Number
  • Image of the Faulty Item

And we will assist you in resolving the issue, when possible we will send you a replacement item however if a item is currently out of stock or no longer available we will offer you a refund.

Please note that wear and tear during the course of normal use is not considered a fault. Storm Boy Label jewellery is delicate and should be handled carefully.
On a case by case basis, some repairs can incur a fee.

    Return To Sender Parcels

    • If a parcel is unable to be delivered to you due to an error where you are at fault E.G Incorrect details provided to us or failure to collect your parcel at your local depot, Storm Boy Label will not be liable for re-postage of your order. If you wish to have the parcel re-delivered you will need to cover the cost of re-delivery to your address, alternatively you may request a credit note for Storm Boy Label which will be the amount of your total order minus any freight charges
      • We do not offer cash refunds on any items purchased on Storm Boy Label and in the event of a refund we will offer you a credit note to use on the website.

      Disclaimer

      Please note that at times of high traffic on our website, our inventory levels may become incorrect. Please note that items held in your shopping cart are not reserved and may still be purchased by other customers. A sale is not final until you have processed payment and received a confirmation of order, however on very rare occasions double sales do sometimes occur. In such circumstances Ahoy Trader reserves the right to cancel any orders that we are unable to fulfil and will process a full refund of your order. We apologise in advance if this happens to you and thank you in advance for your understanding.

      Many of the items available at Storm Boy Label are handmade and may have slight flaws and imperfections, which are in our humble opinion, part of their charm. At no way at all unless indicated are the pictures of our tiles on the website indicative of the exact piece that you will receive. We try our best for all of our products to be as true to the image as possible but it is nearly impossible to photograph each and every individual piece to be displayed on our website, particularly items with turquoise stones . Please contact us for a exact product image of any pieces that you may wish to order if you are concerned about small variations in products, noting that any desired items will not be held until final purchase is made and complete.

      Storm Boy Label does not provide warranties of any kind on any of its products or on any information provided on this the Storm Boy Label website. While Storm Boy Label strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.

      Neither Storm Boy Label, nor its employees, agents or contractors are not liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

      Storm Boy Label reserves the right to update the terms and conditions set out herein without notice.

      Please note, all images contained on the Storm Boy Label website remain the property of

      Storm Boy Label and cannot be used without written permission.